CSR – Sales Support

About the role:

• Working in a supportive and busy team, you will be liaising directly with clients both over the telephone and via email with occasional client visits (alongside the Client Manager).
•  Administratively support the Sales Team to achieve optimum service levels.
• Methodically oversea work-flow processes in a manufacturing dead-line driven environment. 
• Manage print jobs to meet and exceed client's expectations.
• Multi-task and coordinate the entire process from job order to product delivery and client satisfaction.
• Liaising with FMCG (mainly Food and Beverage) clients, plus an onsite production team, it will be imperative that you have exceptional interpersonal skills.
• Preparing job quotes.
• Perform data analysis to ensure costs are managed effectively and margins are correct.
• The natural ability to solution sell over the telephone (existing customers) and follow-up skills are essential.

About you:

• Upbeat and friendly with outstanding communication skills - verbal and written - will ensure you are confident in dealing with a broad range of clients.
• You have worked in a CSR, Sales Support or Administration role with at least 2 years experience within a manufacturing environment in Print, Packaging, Labels or similar.  Preferably B2B FMCG clients. 
• A background in Print, Packaging or Labels industries would be an advantage.  Other manufacturing industry experience will be considered.
• You have genuine focus on providing and cultivating a culture of outstanding customer service - both externally and internally.
• You work well under pressure and are able to use initiative and prioritize tasks while providing each with impeccable detail, attention and follow-up skills.
• You enjoy working in a friendly focused team - with a mix of individuals who are all passionate about providing the highest level of quality products and service. 
• The ability to handle pressure in a deadline driven environment where everyday is different.
• You have accurate and quick Microsoft computer skills, specifically Word and Excel and experience in CRM systems.
• You have a high level of motivation and enthusiasm and a great sense of humour!

Remuneration:

Salary will be dependent on relevant experience, top of market for an internal AM role.

If you believe you have the right skill base, experience and personality to add value to this successful team, then don't hesitate in applying today.

Only successful candidates will be contacted.  This will be the week beginning 18 January.  

Sorry we are not able to consider candidates residing overseas. 

Please send your CV as a WORD Document by pressing Apply Now!  Please apply via Seek here.

Chanelle Bryan
Kings Recruitment
22 Minnie Street, Eden Terrace, Auckland
chanelle@kingsrecruitment.co.nz Phone 09 815 8444